Frequently Asked Questions

How do I get or give a GinBox subscription?

Simple, just choose your payment preference for your monthly subscription and enter yours or the recipients shipping address in the checkout section.

Does someone have to be in to receive the GinBox?

No, the GinBox will be delivered through your letter box - no one wants to be without their gin.

What gin subscription options do you offer?

We offer a monthly rolling gin subscription that can be paid for: monthly | quarterly | half-yearly | & yearly. You can gift this subscription through the same payment options detailed above, so long as the recipient/s is/are of legal drinking age in the country they reside. You can choose a gift option from our main page.

What's in my GinBox subscription?

Each GinBox contains:

2 x 50 ml sachets of gin

1 x Ratings sheet

2 x Respective gin profile cards

Are there any hidden fees?

No, whatever payment option you choose, that's what you pay. You save money if you pay for more months in advance. Our prices also include shipping costs and VAT.

How much is shipping?

Shipping is included in the costs displayed.

When will I receive my Gin Box?

You should receive Your Gin Box in the first week of the month.

This month's gin was delicious, can I buy more?

Indeed you can, just visit our store: www.theginboxshop.co.uk and select the gin from our catalogue.

In the Samples section of the site, you'll find 30ml samples and user configurable gin boxes for every gin in our collection!

Your Account with us

Can I cancel my subscription?

You can cancel your rolling subscription at anytime - If you cancel by the 2nd of the month we will make sure you do not receive any more Gin Boxes and no more rolling payments will be taken after your current payment period is over. We are afraid that if you have bought a quarterly, half-yearly, or yearly payment plan then we won't be able to refund you for any unused Gin Boxes.

Can I change my payment option?

You can upgrade your payment method, and it will change as soon as your current payment term ends - this would save you money, as the more months you pay for at a time, the more you save.

Is it possible to miss a month's Gin Box by choice?

We are afraid that this is not possible.

Where will my Gin Box be delivered?

We will send Your Gin Box to wherever you specify when you sign up. If you would like to change the shipping address please send an email to info@theginbox.co.uk by the 2nd of the month, and we will make sure your Gin Boxes are sent to the new address from then onwards, or until you change your address again.

Problems

My Gin Box has not arrived within the period stated above?

If Your Gin Box has not arrived by the 22nd of the month then please let us know by email - info@theginbox.co.uk - and we will get back to you as soon as we can.

What are the Refund/Replacement/Return terms?

I'm afraid that we do not offer refunds, however we can offer replacements in certain circumstances, so please do let us know straight away if Your Gin Box has incurred any damage or been lost - send an email to support@theginbox.co.uk, detailing the issue along with a photograph of the item. You can not return your item; we only offer replacements for damaged items.

Another question?

Please just email us at support@theginboxshop.co.uk and we'll get back to you as soon as we can.

Are you ready to subscribe to try some gin?